SHIPPING INFORMATION
FREE SHIPPING
If your order meets or exceeds the amount advertised, you qualify for free shipping. Please select the “Free Shipping” option at checkout. This offer is valid for orders being shipped to addresses in the 48 contiguous United States and is not valid to Alaska or Hawaii. The free shipping method will either ship via USPS or UPS with shipping speeds ranging from 1 to 10 business days. These shipping speeds are estimates and are not guaranteed. Free shipping options are not available for international orders, pro, team, retail, & group sales.
USA – UPS GROUND SHIPPING
Orders begin processing immediately and typically ship the same or next business day from Verona, WI. Shipping speeds range from 1 to 5 business days. Confirmation emails will be sent directly following an order and it will update with a tracking number. If you chose the UPS Ground or Home Delivery shipping option, below is a map estimating how long shipping will take based on where your delivery address is. Please note that this is an estimation and is not guaranteed. If you are on a strict deadline, we recommend UPS Overnight or UPS 2-Day.
Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS’s services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.
USA – PRIORITY MAIL/FIRST CLASS MAIL SHIPPING
The estimated delivery time provided on our website by the United States Postal Service is an expected delivery time, however it is not guaranteed. If you are on a time crunch, we recommend shipping your order via UPS Overnight or 2-Day.
WHEN WILL MY ORDER SHIP?
We are dedicated to make sure you receive your order in a timely manner. At House of Hockey, we ship all orders either the same day or the next business day from when the order has been placed. All Overnight or 2-Day express orders must be placed before 3:30pm CST to be shipped out that day.
WHEN WILL I RECEIVE MY ORDER?
When you enter your shipping address during checkout, each available shipping method will provide you with estimated delivery dates. Once the order has been completed and fulfilled, you will receive a tracking number that will also contain tracking information and other shipping updates.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
Unfortunately, the shipping address cannot be changed after the order has been placed. Shoot us an email at [email protected] for any questions that you may have.